Free parking at Rua do Clube Naval (under the palm trees).
What should I bring on board (and what not)?
Bring sunscreen and a hat; the sun at sea is strong and reflects on the water.
Be prepared for the cool breeze of the sea. At sea it is more fresh and windy than on shore.
Bring your camera and phone with you on the tour, but we are not responsible for any damages or losses that may happen. Be aware you are on the water: normally we sail 'dry', however there is always the possibility of the occasional splash. GoPros are highly recommended!
We always have refreshments and coffee & tea. However you cannot bring food or drinks on board due to safety and regulations.
Where and how do we get on board?
On the ticket the starting point & parking information about the tour operator as the phone number and meeting point in the confirmation email. There is free parking available.
We ask you to check in at the dock 15 minutes before departure. The tides & currents do not wait for anyone.
Safety on board
Safety is a priority for the captain and crew. We always start with a safety briefing. Life jackets for all on board are available and have to be worn on when the captain's orders. Ask if you or your kids feel more comfortable wearing one.
A catamaran is a very stable sailing boat with minimal risk for sea sickness. The captain always adjusts the sailing itinerary according to the seastate or the weather to optimise the comfort of the sailing tour
Only children age 4 and older are allowed on board according to safety regulations.
Unfortunately the boat is not suitable for passengers in a wheelchair, any disabilities that might endanger their safety or are over 120 kg according to safety regulations.
Do you guarantee that we'll find dolphins?
Dozens of dolphins have the Rio Sado as their home. Thanks to the experienced of the crew, dolphins are sighted in most of the tours. Sometimes due to the sea conditions it's very hard to spot dolphins.
We can’t guarantee to see them since the dolphins are wild and not fed, so there’s always a small chance we don’t manage to find them. However, the boat tour itself is already worth it!
Can we swim?
Swimming is allowed when the boat has dropped anchor and after the captain & crew have assessed the safety for swimming. Normally we drop anchor in a comfortable spot. However the circumstances depend on the seastate, wind, waves and current.
Rescheduling & Cancellation policy
We do not charge a fee if you change the dates of an existing booking, as long as the request is received by us more than 3 days ahead of your confirmed travel date. If you request a date change within 3 days or less of your confirmed travel date, we will attempt to honor your request; but these changes may be subject to an additional fee.
If you cancel at least 7 days in advance of the scheduled departure of your sea experience, there is no cancellation fee. If you cancel between 3 and 6 days in advance of the scheduled sea experience, there is a 50% cancellation fee. When cancelling within 2 days of the scheduled departure, there is a 100% cancellation fee.
The boat tours are always subject to the weather and sea conditions. And there is a minimum of four guests to be able to sail out. If we expect the tour to be cancelled, we will get in touch with you on the evening before your tour to reschedule your tour.
Occasionally it may happen that the tours are cancelled last minute. We’re sorry but this may happen. You’ll always be 100% refunded.